Legal notice

1. Purpose

CULPASS, as owner and person responsible for the website www.culpass.com , makes this document available to visitors, which governs the conditions of use of that website in compliance with Law 34/2002 on Information Society Services and Electronic Commerce (LSSICE).

Through this website, CULPASS provides access to various services and content related to its activity of event management and ticket sales.

Anyone who accesses this website assumes the role of visitor, hereinafter the Visitor, which implies full and unreserved acceptance of the provisions set out in this Legal Notice, as well as of any other legal rules that may be applicable.

The provider reserves the right to amend this Legal Notice at any time. Changes will be published on the website and will take effect from their publication, without need for prior notice.

1.1. Definitions of types of website visitors

"User" means the natural person who uses the Services for any reason, including consuming information and/or attending events.

"Organizer" means the event creator who uses the Services to create, publish and manage events.

"Provider" means any company, self-employed person or private individual that supplies premises, products or services necessary for holding events.

"Visitor" is any User, Organizer, Provider or third party who browses the website, regardless of whether they have created an account.

2. Conditions of access to and use of the website

2.1. What we do

CULPASS offers an event management platform that allows Organizers to create, publish and manage online and in-person events, sell tickets and stay connected with their attendees through our technology.

CULPASS is not the creator, organizer or owner of the events published on the platform. Organizers are solely responsible for the content of their events, for compliance with the applicable authorizations and permits, and for the proper provision of the services offered to Users.

For ticket purchases, CULPASS facilitates payment processing through Stripe Payments Europe Ltd., with registered address at Grand Canal Street Upper, Dublin 4, Ireland, as an external payment service provider. The specific conditions applicable to each purchase transaction are set out in the General Terms of Purchase.

2.2. Visitor registration

Access to and use of the website as a Visitor does not require prior registration.

Use of the platform as an Organizer does require creating an account, with acceptance of the terms and conditions for Organizers.

Creating an account is free of charge. However, fees will apply to paid ticket sales transactions, in accordance with the economic conditions in force at any given time.

2.3. Accuracy of information

All information provided by the Visitor must be truthful and up to date. The Visitor guarantees the authenticity of the data provided and shall be solely responsible for any false or inaccurate statements made, as well as for any harm that may result for CULPASS or third parties.

2.4. Minors

To use the Services, minors must first obtain the consent of their parents, guardians or legal representatives, who shall be responsible for the acts carried out by the minors in their care.

CULPASS recommends the use of parental control mechanisms to limit minors' access to inappropriate content.

2.5. Obligation to make proper use of the website

The Visitor undertakes to use the website in accordance with the law, this Legal Notice, morality and good customs. The following is prohibited, in particular and without limitation:

• The transmission of content contrary to the fundamental rights and public freedoms recognized in the Constitution or in international treaties.
• The dissemination of content that induces, incites or promotes criminal, degrading, defamatory or violent conduct.
• The publication of content that is discriminatory on grounds of sex, race, religion, beliefs, age or condition.
• The violation of the right to honour, to personal or family privacy or to one's own image.
• The introduction of viruses or other computer elements that may damage the systems of CULPASS or of third parties.
• The carrying out of unlawful, misleading or unfair advertising.

The User and the Organizer are obliged to notify CULPASS immediately of any unauthorized use of their account or any security incident, and are responsible for any activity that takes place under their credentials.

2.6. Data that Organizers will not request

Organizers may not use the CULPASS Services to collect sensitive personal information from Users, such as health data, Social Security numbers, financial data, payment card numbers, identity document, driving licence or passport numbers, or special categories of data within the meaning of Article 9 of Regulation (EU) 2016/679 (GDPR/RGPD), unless CULPASS has expressly authorized it in writing.

3. Exclusion of warranties and liability

The provider disclaims any liability arising from information published on the website that has been manipulated or introduced by a third party unrelated to CULPASS.

CULPASS makes reasonable efforts to keep the website operational 365 days a year. However, it cannot guarantee the continuous availability of the service or the absence of errors, and shall not be liable for damages arising from interruptions, technical failures or force majeure.

CULPASS accepts no liability whatsoever for damages that may result from: the lack of availability, maintenance or operation of the website; the existence of viruses or malicious programs in the content; unlawful or negligent use, or use contrary to this Legal Notice; or the lack of quality or suitability of services provided by third parties accessible from the website.

3.1. Disclaimers

To the extent permitted by applicable law, the Services are provided "as is" and "subject to availability". CULPASS does not warrant that the Services will meet all of the Visitor's requirements or expectations, or that they will be uninterrupted, timely, secure or error-free, or that the results obtained will be accurate or reliable.

CULPASS does not control or guarantee the quality, safety or legality of the published events, the accuracy of the information provided by Visitors, or a User's ability to complete a transaction.

3.2. Assumption of risk

Some events may involve inherent risks, including the risk of physical injury. By purchasing a ticket and taking part in an event, the User voluntarily accepts such risks to the extent permitted by applicable law.

4. Cookies

The CULPASS website uses first-party and third-party cookies to ensure its proper functioning and to analyse visitors' browsing:

• Technical or necessary cookies: essential for the website to function. They do not require the user's consent.
• Analytics cookies: they allow the use of the website to be analysed for statistical purposes. CULPASS uses Google Analytics 4, managed by Google Ireland Ltd. These cookies are only activated if the user expressly accepts them through the cookie preferences panel.

CULPASS has implemented Google Consent Mode, so that analytics and advertising cookies are only loaded when the user has given explicit consent. In the event of refusal, the website continues to function with the strictly necessary cookies.

For detailed information on the types of cookies used, their purpose, duration and how to manage them or withdraw consent, please see our Cookies Policy.

5. Links

From the website, users may be redirected to content on third-party websites. CULPASS has no control over such external content and accepts no responsibility in respect of it. In any case, it will immediately remove any link that might contravene national or international law, morality or public order, and will bring it to the attention of the competent authorities where appropriate.

CULPASS is not responsible for the information and content stored in forums, chats, blogs, comments, social networks or other means that allow third parties to publish content independently. Without prejudice to the foregoing, and in compliance with Articles 11 and 16 of the LSSICE, CULPASS will actively cooperate in the removal or blocking of content that affects or contravenes the law, the rights of third parties, or morality and public order.

6. Personal data protection

CULPASS is committed to compliance with Regulation (EU) 2016/679 (GDPR/RGPD), Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights (LOPDGDD) and other applicable data protection legislation.

The processing of the personal data of website visitors is governed in detail in our Privacy Policy, which provides information on the purposes of processing, the legal bases, the retention periods, the recipients of the data and the rights that data subjects have, namely access, rectification, erasure, portability, restriction and objection, as well as the procedure for exercising them before CULPASS or before the Spanish Data Protection Agency (AEPD) at www.aepd.es .

7. Social media

CULPASS may have a presence on social media. The processing of the data of visitors who interact with CULPASS through those platforms will be governed by the terms of use and privacy policies of each social network, which the user must accept beforehand. CULPASS will process the data that are accessible through those platforms for the purpose of providing information about its activities, products and services, but will not be responsible for the privacy policies of those networks.

The publication on the CULPASS profiles of content that is allegedly unlawful, that infringes the fundamental rights of individuals, that breaches online courtesy, or that CULPASS considers inappropriate is prohibited. CULPASS reserves the right to remove, without prior notice, any content that fails to comply with these conditions.

8. Intellectual and industrial property

The website, including its programming, editing, compilation, designs, logos, texts, photographs and other elements necessary for its operation, is the property of CULPASS or, where applicable, CULPASS holds the licence or express authorization of their owners. All content on the website is protected by the intellectual and industrial property legislation in force.

Total or partial reproduction, use, distribution or public communication of any part of this website, regardless of its purpose, requires the prior written authorization of CULPASS. Any unauthorized use will constitute a serious breach of intellectual or industrial property rights.

The designs, logos, texts and/or graphics not belonging to CULPASS that may appear on the website belong to their respective owners, who are responsible for any dispute that may arise in respect of them.

To report possible breaches of intellectual or industrial property rights, you may contact sales@culpass.com .

9. Permits that Organizers must obtain

Organizers are responsible for obtaining, before ticket sales begin, all licences, permits and authorizations legally required for their events, including, among others:

• Authorization of the event by the State, autonomous community, municipality or other competent local authority.
• Traffic authorizations, fire inspection reports and operating permits for the premises or space.
• Health authorizations and, where applicable, authorization for the attendance of minors.
• Any other permit or licence required by the sector-specific regulations applicable to the type of event.

Likewise, Organizers undertake to comply, and to ensure that the venues where their events are held comply, with all applicable laws, regulations and ordinances; to maintain, throughout their use of the Services, the right to promote, produce and sell tickets for their events; and to provide documentary evidence of those rights when CULPASS reasonably so requests.

10. Governing law and jurisdiction

This Legal Notice is governed by Spanish law. For the resolution of any dispute arising from access to or use of this website, the parties submit, waiving any other jurisdiction that might correspond to them, to the Courts and Tribunals of the city of Madrid.

Notwithstanding the foregoing, and in accordance with Regulation (EU) No 1215/2012 of the European Parliament and of the Council of 12 December 2012 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters, consumers habitually resident in a Member State of the European Union may exercise their rights before the courts of their country of residence, where the applicable law so provides.