Frequently asked questions
The most common questions about Culpass, both from those who buy tickets and from those who organize and manage events on the platform.
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This is a courtesy translation of the Spanish original. In case of any discrepancy, the Spanish version prevails.
Here you will find the most common questions our users have about our service. Haven't found the answer you were looking for? Write to us at info@culpass.com and we will reply as soon as possible.
1. What is Culpass?
Culpass is a SaaS (Software as a Service) platform designed to simplify the organization of corporate events through the use of artificial intelligence. It offers a comprehensive solution that centralizes planning, management, booking and payment of suppliers, ticketing and data analysis, making it easier to create unique, personalized experiences for companies.
2. Can anyone create events?
Yes, any person or company interested in organizing an event can use Culpass. The platform is designed to adapt to the specific needs of each user, allowing personalized events to be created simply and efficiently.
3. Can anyone manage an event?
Indeed, Culpass is designed so that anyone, regardless of their previous experience in event management, can plan and run an event. The platform offers intuitive tools and comprehensive technical support throughout all phases of the event to make sure everything runs smoothly.
4. My event has been cancelled. What can I do?
If an event is cancelled, we recommend contacting the Culpass support team directly to receive personalized assistance. They can guide you through the steps to follow, which may include notifying attendees, handling refunds and rescheduling the event if necessary.
5. What do I do if I lose my tickets, don't receive them or can't find them?
If you haven't received your tickets, you have lost them or you can't find them, you can contact the Culpass support team by email at info@culpass.com or by calling +34 694 284 696. They will help you solve the problem and provide you with your tickets again.
6. How do I return my tickets?
To request a refund for tickets, you need to contact the Culpass support team by email at info@culpass.com. They will inform you about the refund policies and guide you through the relevant process.
7. How do I manage an event and/or sell tickets with Culpass?
To manage an event and sell tickets through Culpass, follow these steps:
- Registration: create an account on the Culpass platform.
- Event creation: use the platform's tools to design and plan your event, including details such as date, venue, type of event and capacity.
- Proposals from providers: receive proposals from venues, providers and artists for your event and close them on Culpass.
- Ticketing: set up ticket sales, including prices, categories and payment methods.
- Promotion and management: use Culpass's marketing and analytics tools to promote your event and manage attendance.
The platform offers technical support and personalized attention throughout the whole process to ensure the success of your event.
8. When are Culpass payments usually received?
Payments for ticket sales and other services contracted through Culpass are processed in accordance with the policies established by the platform. For specific information on payment deadlines and methods, we recommend contacting the Culpass support team directly by email at info@culpass.com.